Returns & Exchange
We always check the condition of our goods before posting it out and make sure that it is well-packaged when deliver. However, sometimes there might be some unforseeable issues arise.
* Business days are Monday to Friday, excluding Victorian public holidays, unless otherwise stated.
- If the goods were having manufacturing faults, please do contact us immediately with as much details as possible. We might be able to arrange for a replacement or credit the amount either to your bank account or store credit. However, cost of return postage and additional charges incurred by the bank transaction will be borne by you.
- If it is due to change of mind, we will be able to provide store credit for your next purchase. Cost of return postage for the goods will be paid by you. All items have to be in its original condition and packaging to be eligible for change of mind return.
- If you found that the goods were damaged in transit, we will definitely provide as much help as we could but we are not responsible on this issue.
- All sales items are non-refundable and non-exchangeable.
- All items requesting for return or refund should be lodge with us within one week of receipt.
- All returns of goods have to be received by us within 7 business days* after posting.
- We are not liable of goods lost during deliver. Please choose the appropriate postage method to ensure peace of mind.
* Business days are Monday to Friday, excluding Victorian public holidays, unless otherwise stated.